A Family Criticized My Service and Left the Restaurant Without Paying an $850 Bill — but I Turned It to My Advantage
It was supposed to be just another busy Friday night at the restaurant. The place was packed, every table full, waiters rushing around, the smell of sizzling steaks and fresh bread filling the air. I was already juggling three tables when the Thompsons walked in—and from the very first second, I knew trouble had arrived. Mr. Thompson was a broad-shouldered man with a booming voice and the kind of confidence that dripped arrogance. His wife followed behind him, dressed in a floral gown that looked pricier than my entire month’s